How to Connect an Echo Dot to Wi-Fi

New network or connection problems? Let's get connected

What to Know

  • Alexa app: More > Settings > Device Settings > Your Echo Dot > Wi-Fi Network > Change, and follow prompts to complete the process.
  • You will need to know the SSID and password of your Wi-Fi network, unless the details are stored with Amazon.
  • During Wi-Fi setup, you can choose to store Wi-Fi connection details with Amazon for easy setup in the future.

This article explains how to connect an Echo Dot to a Wi-Fi network, including what to do if your Echo Dot won’t connect to Wi-Fi.

How Do I Connect My Echo Dot to Wi-Fi?

When you set up your Echo Dot, connecting to Wi-Fi is part of the process. After that, your Echo Dot will remember your Wi-Fi network details and connect automatically as long as the Wi-Fi network is available. If you’ve changed your network, you’ll need to connect your Echo Dot to Wi-Fi again.

Here’s how to connect an Echo Dot to Wi-Fi:

  1. Open the Alexa app.

  2. Tap More.

  3. Tap Settings.

  4. Tap Device Settings.

    More, Settings, and Device Settings in the Alexa app
  5. Tap your Echo Dot.

    Swipe up to scroll down if necessary.

  6. In the Status section, tap Wi-Fi Network.

    Down arrow, Echo Dot, and Status Wi-Fi Network highlighted in Alexa app
  7. In the Wi-Fi network section, tap Change.

  8. Press and hold the action button on your Echo Dot until the light turns orange.

  9. Tap Continue.

  10. When the Echo Dot light is orange, tap YES.

    Change, Continue, and Yes highlighted in Alexa app
  11. Open your Phone’s Wi-Fi settings, and select the Wi-Fi network that looks like Amazon-xxx.

  12. Return to the Alexa app, and wait for it to discover your local Wi-Fi networks.

    Amazon-DWW highlighted in Alexa pp Wi-Fi setup settings
  13. Tap the Wi-Fi network you want your Dot to use.

  14. Wait for the Dot to connect.

    If you’ve never used this Wi-Fi network with Amazon before, you will need to enter the Wi-Fi password, and you will have the option to store the information with Amazon for the future.

  15. Your Echo Dot is now connected to Wi-Fi, tap CONTINUE to finish.

    Wi-Fi icon and Continue highlighted in Alexa pp Wi-Fi settings

Why Won’t My Echo Dot Connect to My Wi-Fi?

If your Echo Dot won’t connect to Wi-Fi, there are a number of possible reasons. The Dot needs to have the correct Wi-Fi network credentials, and the Wi-Fi network needs to be strong in the area where the Dot is located. If you’ve changed routers or moved your Dot lately, those are the most likely culprits, but there are a lot of other potential issues as well.

Here are some of the most common ways to fix it when an Echo Dot won’t connect to Wi-Fi:

  1. Make sure the Echo Dot has the right Wi-Fi details. Using the method described above, try connecting your Echo Dot to Wi-Fi. Make sure you select the correct Wi-Fi network and enter the right password.

  2. Try the 2.4GHz network. If your router provides both 5GHz and 2.4GHz Wi-Fi networks, try switching to the 2.4GHz network. While 5GHz provides faster data speeds, 2.4GHz provides a stronger signal and wider range.

  3. Restart your Echo Dot. Unplug the Echo Dot, and leave it off for a minute or so. Then plug it back in, and wait for it to start back up again. It may reconnect to your Wi-Fi network if it had previously lost the connection.

  4. Restart your network hardware. Unplug your modem and router from power, and leave them unplugged for a minute or so. Then plug them back in, wait for the modem to reestablish a connection, and check to see if your Echo Dot has reconnected to the Wi-Fi network.

  5. Restart your network hardware. Unplug your modem and router from power, and leave them unplugged for a minute or so. Then plug them back in, wait for the modem to reestablish a connection, and check to see if your Echo Dot has reconnected to the Wi-Fi network.

  6. Factory reset your Echo Dot. As a last resort, try factory resetting your Echo Dot. You will need to set the Dot up again after this, so make sure you enter the correct Wi-Fi information when you do so.

  7. Contact Amazon for further support. If your Echo Dot still won’t connect to Wi-Fi, the device itself may be faulty. Contact Amazon customer support to find out more about your options for repair or replacement.

FAQ
  • How do I change the Wi-Fi network on my Echo Dot?

    To update the Wi-Fi settings on your Echo, open the Alexa App and go to Devices > Echo & Alexa and select your device. Choose your Wi-Fi network under Status, then tap Change next to Wi-Fi Network.

  • Why does Alexa say my Echo is offline?

    Possible reasons why your Echo device appears offline include issues with your Wi-Fi, or your Echo could be too far from the router. The Alexa app on your phone may also need to be updated.

  • Does Alexa work without Wi-Fi?

    No. Whenever you ask Alexa a question or ask Alexa to perform a task, your voice is recorded and transmitted to Amazon’s servers for processing. Therefore, Alexa needs internet access to execute voice commands.

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