Check Your Uber Rating

What you don't know could hurt you

Like many other app-driven services, Uber relies heavily on individual ratings. At the end of each trip, you're prompted to rate the experience that you just had. This rating reflects directly on the driver's overall performance and has an effect on his or her employment in a number of different ways.

The driver isn't the only one being judged, however. Passengers are also rated after being dropped off if the driver opts to do so. Your rating as a rider also matters and should be something to keep in mind the next time you take a trip with Uber.

Driver with person in the back seat
 Getty Images (Nisian Hughes #640566648)

How to Check Your Rating

Quite often Uber customers don't even realize that they have a personal rating, due in part to the fact that it's not widely publicized or talked about. You can check your Uber passenger rating from right within the app itself.

Simply tap on the menu button, represented by three horizontal lines and located in the upper left-hand corner. A slide-out interface should now appear, containing several menu items as well as your name at the top of the screen. Directly under your name is your Uber rating, accompanied by a star icon.

A five-star rating is the highest, with the average Uber rider hovering somewhere around the 4.7 or 4.8 mark. If you followed the steps above and do not see a rating, chances are that you have yet to take enough trips (minimum is 5) to compile one.

What a Bad Uber Rating Means

You're a paying customer so why should you care what your personal Uber rating is? Well, it does matter and you should most certainly care because it could influence how quickly a driver responds to your ride request as well as how you're treated once you've been picked up.

When you request a ride with Uber from your phone, drivers closest to your location are notified (or pinged). These drivers cannot see your name or destination at this point, but they can see your rating.

Being consistently rude, late or engaging in other bad behavior while riding with Uber may result in sinking ratings and rising wait times as many drivers may simply choose not to accept your request. If your rating gets low enough, Uber even has the right to ban you from using the app altogether.

For drivers, low ratings could mean fewer opportunities over time. Some have even reported having their Uber driving privileges revoked when their rating dropped below 4.6 stars. Keep this in mind when scoring your driver's performance, as a low rating could directly impact their livelihood.

Uber relies on honesty from its patrons, however, so if you had a bad experience you should rate that driver accordingly. If you're worried about giving an Uber driver a bad rating on the off-chance that you might see them again, don't fret. Calculations are only reported as averages, and neither drivers nor passengers have access to ratings for an individual trip.

More Than Just a Rating

In addition to a star rating, Uber also allows passengers to choose from several predefined compliment icons such as Great Conversation and Awesome Music as well as enter a customized thank you note for your driver.

Ways to Improve Your Rider Rating

Nobody's perfect. If you've had a few bad rides which have resulted in a low rating, it's not too late to turn things around by adhering to the following suggestions.

  • Before hitting the request button, make sure that your pickup location is accurate.
  • Be on time! Don't leave your driver outside waiting for you.
  • Treat the driver's automobile as if it were your own. Respect the interior and don't make a mess.
  • Common courtesy goes a long way. You don't have to talk to the driver for the entire ride but a friendly greeting and a respectful back-and-forth should be expected. And if you enjoyed your ride, you can even tip your driver within the app.
  • If a driver asks you to put on your seatbelt, do it. You'll be thankful that you did if you get into an accident or get pulled over by the police.