How to Cancel Xbox Game Pass

When it's time to move on, just cancel that subscription

Xbox Game Pass is a subscription service that gives you access to hundreds of games, and Microsoft charges you every month whether or not you actually download and play any of them. To stop the recurring charges, you have to make sure to cancel your Xbox Game Pass subscription.

You can sign up for Xbox Game Pass using your Xbox One, but you can't cancel it that way. Cancelling Game Pass is like canceling an Xbox Live subscription, in that you can use your Xbox One to change your payment method, but the console has no option on your console to actually end the subscription.

The only way to cancel an Xbox Game Pass subscription is through the Microsoft web page.

What Happens When You Cancel Xbox Game Pass?

Microsoft offers two ways to end an Xbox Game Pass subscription, and they each have different consequences.

  • Canceling Xbox Game Pass: If you cancel your subscription, you have the option to receive a partial refund or end your subscription when it runs out.
  • Turning off auto-renewal: If you end recurring billing on your subscription, Microsoft will automatically cancel it when your subscription runs out.

Cancelling Xbox Game Pass doesn't impact any achievements you earned during your enrollment period, and you won't lose any progress you made while playing the titles.

If you decide to subscribe again at a later time, you'll be able to continue where you left off as long as your save data is available on your console or in the cloud. You can also allow continue playing where you left off if you purchase a digital or physical copy of a game you started while subscribed to Xbox Game Pass.

In extremely rare cases, canceling Xbox Game Pass may prevent you from playing physical or digital copies of compatible games that you actually own. If this happens, contact Microsoft customer support. You absolutely should not lose access to games you own when you cancel Xbox Game Pass.

How to Cancel Xbox Game Pass

The only way to cancel Xbox Game Pass is to use the Microsoft website. You can do this on a computer, phone, or even the web browser on your Xbox One.

Here's how to cancel Xbox Game Pass:

If you don't see the option to manage or cancel your subscription, and you're using a web browser on your phone or Xbox One, try a different browser or switch to a computer.

  1. Navigate to account.microsoft.com.

    The Microsoft accounts page
  2. Click Services & subscriptions.

    The Services & Subscriptions heading
  3. If prompted, enter your username and password, and click Sign in.

    The Sign In button
  4. Locate Xbox Game Pass in the list of your services and subscriptions, and click Manage.

    The Manage link
  5. Click Cancel.

    Select Change > Turn off recurring billing to prevent your subscription from automatically renewing each month.

    The Cancel link
  6. Select an option, and click Next.

    These options let you keep playing until your subscription expires, or cancel and receive a partial refund. If you choose to receive the partial refund, you'll immediately lose access to all of your Xbox Game Pass games.

    The cancellation options and Next button
  7. Click Confirm cancellation.

    The Xbox Game Pass cancellation confirmation window
  8. Your Xbox Game Pass subscription will be canceled.

How to Turn Off Xbox Game Pass Auto-Renewal

The other way to cancel Xbox Game Pass is to turn off auto-renewal. This option is similar to the cancellation option that leaves Xbox Game Pass active until the end of your current subscription period. When you use this option, you'll be able to continue playing your Game Pass games until your subscription expires.

Go this route if you think you might be done with Game Pass before the end of your current subscription period; it prevents the subscription from renewing automatically. If you get to the end of your subscription period and you're still playing games from the service, all you have to do is resubscribe.

Here's how to turn off auto-renewal for Xbox Game Pass:

  1. Navigate to account.microsoft.com.

    The Microsoft accounts page
  2. Click Services & subscriptions.

    The Services & Subscriptions heading
  3. Locate Xbox Game Pass in the list, and click Manage.

    The Manage link
  4. Click Change.

    The Change option
  5. Click Turn off recurring billing.

    If you're currently on a yearly plan, and you would prefer to be on a monthly plan, select Switch plan instead.

    The Turn Off Recurring Billing link
  6. Click Confirm cancellation.

    The Xbox Game Pass subscription renewal shut-off confirmation page

    If you want to continue playing your Xbox Game Pass games, you will need to manually resubscribe after your subscription runs out. This is useful if you think you might take a break from your Game Pass games and want to save some money.

  7. When your subscription period runs out, Microsoft won't charge you again, and you'll lose access to your Xbox Game Pass games.