Software & Apps Apps 36 36 people found this article helpful How to Cancel Your Shipt Membership Stop grocery delivery orders and end free trials, too! by Jeremy Laukkonen Writer Jeremy Laukkonen is tech writer and the creator of a popular blog and video game startup. He also ghostwrites articles for numerous major trade publications. our editorial process Facebook Twitter LinkedIn Jeremy Laukkonen Updated on March 04, 2020 The Ultimate Guide to Shopping Online The Ultimate Guide to Shopping Online Introduction Online Shopping Basics Pros and Cons of Shopping Online Tips for Safe Online Shopping Best Online Shopping Websites Best Sites for Online Grocery Shopping Ordering Food Online 7 On-Demand Delivery Service Apps How Does Grubhub Work? Using Walmart's Grocery App How to Use Google Delivery to Order In From Local Restaurants How Does Uber Eats Work? How Does Doordash Work? What Is Postmates? How Does Instacart Work? How Does Shipt Work? Best Ways to Save Money Online Best Grocery Store Price Comparison Apps How to Get Free Shipping What Is Wikibuy & How Does It Work? What Is the 'Honey App'? Best Coupon Websites Best Online Auction Websites What is the Wish App? Using the Amazon Prime Whole Foods Discount What's Amazon Subscribe and Save? Easy Shopping Options Best Rewards and Cash-Back Shopping Sites Best Mobile Shopping Apps Top Social Shopping Websites You Need to Check Out Cancel Services You Don't Need How to Cancel Your Shipt Membership How to Cancel Amazon Fresh Cancel Instacart Orders, Memberships & Free Trials Tweet Share Email Shipt is a subscription-based online grocery delivery service that delivers groceries and other items. You place order via an app or a web interface. If you place an order in error and need to cancel it, you can do so within certain limitations, and we'll show you exactly how to do it. If you find that you just aren't using Shipt enough to justify the subscription cost, they make canceling your membership a little more complicated. Here are three ways to cancel a Shipt membership, but none of them are automated. How to Cancel a Shipt Order Shipt allows you to cancel any order for a full refund as long as you do so before your shopper has started shopping. In most cases, you can cancel up to one hour before your delivery window without any hassle. You can cancel through the website or the Shipt app yourself without having to contact customer service. Canceling a Shipt Order Through the Website If you're using Shipt through the website on a full browser, here's how to cancel Shipt orders using the website: Navigate to Shipt.com, log in, and click Account. Click Order History. Locate the order you want to cancel, and click View Details. Click Cancel Order located at the bottom of the order. Click Yes to confirm cancellation. Cancelling a Shipt Order With the App If you aren't at your computer, you can also cancel Shipt orders using the convenient phone app: Open the Shipt app, and tap the Orders icon in the bottom right corner. Locate the order you want to cancel, an tap it. Scroll to the bottom of the order, and tap cancel order. Tap yes to confirm. Problems With Cancelling Shipt Orders You can still cancel a Shipt order if your delivery window is less than an hour away, or even if your shopper is already at the store, but you can't do it yourself. If you find yourself in that situation, you'll have to contact Shipt customer support to cancel the order. If you don't see a cancel order button on the website or app at the bottom of the order you want to cancel, that usually means it's either too close to your window or your order is already in progress. In that event, contact Shipt customer service to cancel. How to Cancel Your Shipt Membership or Free Trial Shipt doesn't make it easy to cancel your membership. Unlike most online membership services, there is no way to cancel your membership through either the Shipt website or app. If you want to cancel your membership, you have to either call Shipt customer service or contact them through the Shipt website. You need to use this same process to cancel a Shipt free trial. If you fail to cancel your free trial before the trial period ends, they will automatically charge the credit card that you provided during the sign up process. Here's how to cancel your Shipt membership online: Navigate to help.shipt.com, and click LIVE CHAT in the bottom right corner. Enter your name and email, and click Start Chatting. Request to cancel your account, and wait for a response. Provide any information that the customer support agent requires. The agent should honor your request and cancel your account. Other Ways to Cancel a Shipt Membership In addition to the live chat option on the Shipt website, you can also cancel by calling or emailing Shipt customer support. The email method is the easiest, because you don't have to wait for a support agent to become available. However, calling ensures that your membership will be canceled right away, and you won't have to wait around for a confirmation email. The phone number you need to call to cancel a Shipt membership is (205) 502-2500. There is no toll free number, so charges may apply depending on your location and phone service. If you prefer to cancel via email, then you can contact Ship at firstname.lastname@example.org. Regardless of the method you decide to use, you will have to provide your name, phone number, email address, and specify that you want to cancel your account. Shipt customer support may offer you a free membership period to continue trying out the service. Keep in mind that when that free period comes to an end, they will start charging you, and you'll have to go through the cancellation process all over again.