How to Cancel CBS All Access

Too many streaming services? Cancelling is easy

Your CBS All Access subscription grants access to exclusive content like Star Trek: Picard and the new Twilight Zone, along with the entire CBS back catalog and a live stream of the CBS channel, but it's only one of many television streaming options. If you're ready to cancel CBS All Access, the process is actually pretty easy. Whether you're canceling an active subscription, a free trial, or through a streaming device like Roku, canceling is a matter of just a few clicks.

A woman cancels CBS All Access on a laptop.
 Gang Zhou / E+ / Getty

What Happens When You Cancel CBS All Access?

When you cancel CBS All Access, you don't lose access immediately. Your subscription remains active through the remainder of the trial or billing period, after which it is canceled. At that point, you can no longer use the CBS All Access service unless you resubscribe, which you can do at any time.

How to Cancel CBS All Access

Most people can cancel CBS All Access through the CBS website or by calling CBS customer support. If you signed up through a third party, like Roku or iTunes, then you'll have to cancel through that third party.

Regardless of how or where you signed up, the process of canceling a CBS All Access subscription is exactly the same as canceling a CBS All Access free trial. The following instructions will work whether you have a free trial or a paid subscription.

Here's how to cancel CBS All Access using the CBS website:

  1. Navigate to CBS.com and log in if necessary.

    A screenshot of CBS All Access.
  2. Move your mouse over your name in the upper right corner, and click Account.

    A screenshot of the main CBS All Access drop down menu.
  3. Click Cancel Subscription at the bottom right of the Subscription & Billing section.

    A screenshot of the CBS All Access account page.
  4. If prompted with a special offer, click No Thanks.

    A screenshot of a CBS All Access deal offer.

    If you accept this offer, you will receive a discounted subscription rate for the specified amount of time. After that, your subscription will continue to renew at the normal price unless you go through this process to cancel again.

  5. Select the check box that indicates you understand the terms of cancellation, and then click Yes, Cancel.

    A screenshot of cancelling CBS All Access.
  6. Your CBS All Access subscription will be cancelled at the end of your current billing period. After that, you will need to resubscribe if you decide you want to watch any CBS All Access shows in the future.

How to Cancel a CBS All Access Subscription Through iTunes

If you signed up for CBS All Access through iTunes, then you have to cancel through iTunes. Depending on the exact method you used to sign up, you may be able to cancel using iTunes on your computer, or using your iPhone or iPad.

Here's how to cancel CBS All Access using iTunes:

  1. Launch iTunes.

  2. Click Account in the top menu, and select View My Account.

  3. Enter your password when prompted.

  4. Scroll down to the Settings section, locate the Subscriptions field, and click Manage.

  5. Locate CBS All Access, and click Cancel Subscription.

How to Cancel CBS All Access on iPhone or iPad

You can also cancel your iTunes CBS All Access subscription using your iPhone or iPad:

  1. Navigate to Settings > iTunes & App Store.

  2. Sign in when prompted.

  3. Select Subscriptions.

  4. Select CBS All Access.

  5. Select Cancel Subscription.

How to Cancel a CBS All Access Subscription Through Roku

If you subscribed to CBS All Access through Roku, then you have to cancel your subscription through Roku. You won't be able to cancel using the CBS website method. If you no longer have access to your Roku, then contact Roku customer service for assistance. You may be able to cancel through the Roku website or with the assistance of a customer service agent.

Here's how to cancel a CBS All Access subscription using a Roku:

  1. Go to the Home screen on your Roku device.

  2. Select CBS All Access from the channel list.

  3. Select Manage Subscription.

  4. Select Cancel Subscription.

  5. Select Cancel Subscription a second time.

  6. Select Done.

How to Cancel CBS All Access By Phone

If you don't have access to your device, or you just prefer a personal touch, CBS All Access gives you the option to cancel your subscription by calling their support number. Be sure to have your account number, method you used to sign up, email address, credit card number, and other pertinent information on hand before you call.

  1. Call (888) 274-5343.

  2. Wait to speak to a representative.

  3. Provide all of the required information.

  4. The representative will cancel your subscription.