Bria VoIP Softphone App Review

Full-Features Enterprise VoIP Softphone App

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Bria is one of the most enhanced VoIP softphone apps on the market, and Counterpath’s flagship product. Bria is aimed as a complete replacement for the hardware phone with all its features, and also as complete communication management tool for businesses and individuals alike. Bria is not free but is fully loaded with features, which also make it a bulky application that is quite heavy on resources.

Bria is the most prominent and most marketed products in the line of products proposed by CounterPath, which also has free softphone X-Lite and paid softphone EyeBeam. X-Lite has basic features given for free as a means for users to get interested in and buy the other paid products. Compared with EyeBeam, Bria is more contact-centered and therefore better suited for corporate and business environments, with internal collaboration and PBX integration.

Pros

  • Tons of features
  • Has versions for different platforms and for mobile phones
  • Easy and efficient software

Cons

  • The price tag
  • Hungry on resources

Features and Review

The interface. Bria’s interface is quite nice, as is the case with all the software from CounterPath. They know how to design good interfaces. Bria, however, is more centered around the contacts, for integration, collaboration, and unified communications. This makes it better suited for business environments. Bria also shines with its video conferencing capabilities and there is a special panel that opens on the side for video conferencing images.

Setup. As is the case with CounterPath apps, installation and configuration are fairly straightforward, and since Bria is paid software and well-marketed, there is continued support for it, so you should not really much worry about technical issues.

Basic features. Bria has all the basic features a VoIP softphone app needs generically, which you can find with the free entry-level sibling from CounterPath called X-Lite. If you purchase Bria, you will do so for the advanced features, which are really numerous and for some, rare. These basic features include, among others, voice and video calling, with HD video; SIP signaling and performance management; voice and video call recording; a huge list of call management features; quality of service (QoS) configuration, IM (instant messaging) features with group chat invites via XMPP; presence management; a huge list of audio and video codecs; security features like TLS and SRTP and firewall traversal.

Multiple account integration. With Bria, your contacts may be from different sources including local or company directories, Microsoft Outlook, XMPP, XCap or WebDav servers, which can all be merged into a single view.

Add-in for Outlook. Available only for Windows users, this add-in allows your app to recognize contacts in Outlook, synchronize and do many contact-related tasks along with it.

Enterprise features. Bria offers features for deployment into enterprises, like security, company chat rooms, active directory integration, address book support etc.

Contact center features. Bria is also aimed for call centers and systems that include CRM (customer relationship management). The new API offers CLI and CRM integration support, workgroups, call recording, and auto-answers features, among others. p>Available for multiple platforms. Bria is available for PC and mobile machines, including support for, of course, Windows operating system, Mac, Linux and for and Android phones.

System requirements. Bria is quite hungry on resources for a VoIP app. It requires a minimum of 1 GB of memory, the recommended memory is 2 GB. This is huge for a voice app, isn’t it? Besides, it requires 50 MB on your hard disk. Many people will not complain because this is the kind of configuration you get with new machines you buy at the store; but think for a while of the administrator who has a handful of machines on which to install Bria with only 512 MB of RAM and processors well below the Core 2 Duo recommended for Bria. The way it is, this version of Bria rules many users out.