How to Block and Unblock Contacts in Alexa

Prevent that special someone from talking to you through Alexa call or messaging

What to Know

  • Block all contacts: Contacts > tap your name > Allow Drop In (turn off).
  • Block a specific contact: Contacts > tap three dots > Block Contacts, then select contacts to block.
  • Unblock contacts: Contacts > tap three dots > Block Contacts, then tap Unblock to unblock a contact. 

Alexa can be a handy way to call friends and family when you've got your hands full, but you may want to limit your calls to a small handful of people. Here's how to block contacts on Alexa, and unblock them later.

Alexa and Voice Calls

Alexa's voice and video call option, called Alexa Communicate, has a few pieces it's important to know about:

This will apply only to people who use Alexa Communicate. You won't be able to block people from calling your smartphone or other devices through this app.

  • You'll need to agree to let the Alexa app access and upload your contacts from your smartphone.
  • You can add contacts individually instead, and you may want to consider that for friends who have asked for their privacy to be respected.
  • You can't be contacted by strangers through Alexa Communicate; the tool will only work with contacts you already have, and with a phone and an Alexa device sharing a Wi-Fi network.
  • Alexa Communicate can only be used between Alexa-enabled Amazon Echo devices, which have been connected to a smartphone that has the Alexa app installed. Your friends won't be able to call your Echo from their phones, unless they have the Alexa app installed and you've enabled them to Drop-In.

Drop-In is not enabled on all devices, and video calls are not part of Drop-In.

Set Alexa to Block All Contacts From Using Drop-In

If you don't want Drop-In enabled at all, you can shut it off with just a few taps. This menu will also allow you enable sending text messages and enable or disable Caller ID for people who call you.

  1. Open the Alexa app, then tap Contacts.

  2. Tap your name at the top.

  3. Under the menu, tap the Allow Drop-In toggle switch to turn it off.

    Alexa's guide to blocking contacts from Drop-In
  4. That's it!

How to Block Only Specific Contacts on Alexa

In other cases you may want to stop hearing from the person entirely. This is done through the Contacts menu. This only applies to people who have the Alexa app, an Alexa-enabled device, and Alexa Communicate enabled, so while you may see your contacts on the contacts page, you won't see them under the Block Contacts menu.

  1. Open the Alexa app's menu and tap Contacts.

  2. Tap the three dots icon in the top right-hand corner, then tap Block Contacts. This will show you contacts you can keep from reaching out to you.

    Alexa Blocking contacts in app
  3. Tap Block and the person will be blocked.

  4. If you change your mind, you can simply return to the same menu. Your contact will still be there, just tap Unblock.

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