What Are Amazon Lockers and Hubs?

Amazon delivery services might be just around your corner

Amazon Lockers offer a safe place to hold items when you don't want delivered packages left unattended at your home or office. You choose the locker location during the checkout process. Once in a locker, Amazon sends an email with more information about the locker, including the times you can access it and the code you'll need to open it.

People using Amazon lockers

Lifewire / Grace Kim

Amazon Lockers vs. Amazon Hubs

Amazon Lockers resolve problems around unattended items by providing a safe place for delivery. Before Amazon Locker, items could be stolen, damaged by the weather, or opened by the wrong family member.

There are three different types of Amazon Hub Lockers:

  • Amazon Hub Lockers. Standard Amazon lockers are available in convenience stores, postal centers, grocery stores, gas stations, and more, and you can choose a location that's convenient for you.
  • Amazon Hub Apartment Lockers. As the name implies, Hub Apartment Lockers are available only in apartment complexes. To find out if your apartment hosts its own Amazon Hub, contact your building's management company.
  • Amazon Hub Locker+. All Hub Locker+ locations have an Amazon associate available in addition to self-serve kiosks.

Find and Set up an Amazon Locker or Hub

To have a future delivery sent to Amazon Locker or a hub at your apartment complex, find a Prime drop location near you and add it to your list of delivery addresses. The location you choose doesn't necessarily have to be near your home, though. It can be close to where you work or some other place you frequent. You can add multiple locker locations, so consider creating a few now.

To find Amazon Locker and Hub locations and add them to your address book:

  1. Log in to your Amazon account and go to Account & Lists > Account.

    Amazon your account
  2. Scroll down and select Your addresses.

    Amazon your account your addresses
  3. Select Add Address.

    Amazon your account your addresses add address
  4. Under Add a new address, select Or find an Amazon pickup location near you.

    Amazon find an Amazon pickup location hub/locker.

    Alternatively, on the Amazon main, page scroll down and select Help. In the Search the help library box, type Find an Amazon Locker near me and select Go.

  5. Scroll down to the Hub or Locker you'd like to add and select Add to address book. The new locker appears in your list of saved addresses.

    Amazon hub/locker add to address book

Alternatively, go to the Amazon Hub Locker locator, enter your location, and select Add to Address Book under one of the search results.

Use Amazon Locker and Amazon Hub

To have a package delivered to an Amazon Locker or an Amazon Hub, you must first place an order. Once you have an item in your cart:

  1. Select Proceed to Checkout.

    Amazon Proceed to checkout
  2. On the Checkout page, under Shipping Address, you should see Or pick up from an Amazon Locker. Next to it, select [x] locations near this address.

    Amazon Pick up from an Amazon Locker/Hub
  3. Select a Hub or Locker location where you'd like the item to be delivered.

    Amazon Pickup location select address
  4. The address for the Hub or Locker appears under Shipping Address. To complete the checkout, choose Place your order.

    Amazon Pickup location place order

Pick up from Amazon Locker or Amazon Hub

As with any Amazon order, you'll receive an email verifying your purchase. Included in that email is another entry that says something like this:

Your order will be delivered to the Amazon Locker location you selected. When it arrives, you'll be sent an email with a pickup code and instructions on how to retrieve your package. A pick-up code will be sent for each parcel delivered to the Locker.

What it doesn’t say is that you have three days to retrieve your package or it's returned to Amazon, so keep a close eye out for future correspondences.

A new Amazon Hub

Once that email arrives, follow these instructions to retrieve your package. Generally, the process goes like this:

  1. Select the link in the email to get directions to the locker location, if you need them.

  2. Make a note of the code. You need it to open the locker. This code may also come via SMS if you signed up for this feature.

  3. Travel to the locker location and locate the yellow Amazon locker area.

  4. Use the kiosk to type the code you received and any other required information.

  5. The locker that contains your package pops out. O​pen it to retrieve your package.

Amazon Locker Limitations and Requirements

There are a few things to be aware of when using Amazon Locker and Amazon Hub. The first is that Amazon Locker locations are expanding, so even if you don't have a locker near you right now, check the map again in the near future. A new one might open up.

Amazon Locker locations.

Additionally, when ordering, the item must:

  • Weigh less than 20 lbs
  • Be smaller than 19 x 12 x 14 inches
  • Be sold or fulfilled by Amazon.com
  • Be valued at less than $5,000
  • Contain no hazardous materials
  • Not be a Subscribe & Save item
  • Not contain items shipping from other countries
  • Not contain items for Release-Date Delivery

Regarding the cost, delivery, and returns:

  • There is no fee for using an Amazon Locker, but standard shipping and free shipping may be unavailable at some Amazon Locker locations.
  • Same-Day Delivery and One-Day Shipping are available in select areas only.
  • If the Amazon Locker location is full, it appears grayed out on the Amazon Location map. You won't be able to ship there during checkout.
  • You can return an item to an Amazon Locker location. The code you need to open the locker becomes available when you print the return slip.
  • Your items will be in their own locker. No one else's items will be in that locker.
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