What Are Amazon Lockers and Hubs?

Amazon delivery services might be just around your corner

Amazon Locker offers a safe place to hold items when you don’t want packages left unattended at your home or office after they're delivered. You choose the locker location during the checkout process. Once in a locker, Amazon sends an email with more information about the locker, like the times you can access it and the code you'll need to open it.

Amazon Locker resolves problems around unattended items by providing a safe place for delivery. Before Amazon Locker, many things could befall delivered items; they could be stolen, damaged by the weather, or opened by the wrong family member (there goes the birthday surprise). Amazon lockers are available in convenience stores, postal centers, grocery stores, gas stations, and more, and you can choose a location that is convenient for you.

Illustration of people using Amazon lockers
Lifewire / Grace Kim 

Amazon Hub is a little different from Amazon Locker, but not much. While Amazon Locker locations are hosted by various third parties, Amazon Hubs are available only in apartment complexes. To find out if your apartment hosts their own Amazon Hub, contact your building's management company.

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Find and Set up Amazon Locker and Amazon Hub

Screenshot of a search for an Amazon Pickup Location

To have a future delivery sent to Amazon Locker or a hub at your apartment complex, you need to find a prime drop location near you and add it to your list of delivery addresses. The location you choose doesn’t necessarily have to be near your home, though. It can be close to where you work or some other place you frequent. You can add multiple locker locations, so consider creating a few now.

To find Amazon Locker and Hub locations and add them to your address book:

  1. Go to www.Amazon.com and log in.
  2. Scroll down to the bottom of any page and click Help
  3. Scroll down again and in the Find More Solutions box type “Find an Amazon Locker near me” and click Go.
  4. Click Find an Amazon Locker in Your Area.
  5. Click Search for a locker location.
  6. Fill in the search criteria and click Search. (We used our zip code.)
  7. If a locker is available near you, click Select in the list to choose it. You might see several.
  8. The new locker will appear in your list of saved addresses.
  9. Repeat these steps to add more locker locations. 
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Use Amazon Locker and Amazon Hub

Screenshot of configured Amazon pickup locations

To have a package delivered to an Amazon Locker or an Amazon Hub you must first place an order. Once you have an item in your cart:

  1. Click Proceed to Checkout.
  2. On the Choose a Shipping Address page, locate the section titled Your Pickup Locations. (You’ll only see this after adding an Amazon Locker location.
  3. Click the locker location you’ve added and click Use This Address.
  4. If this is your first delivery to an Amazon Locker location, you’ll be prompted to input your credit card information again. Click Confirm Card.
  5. Click Use This Payment Method.
  6. Click Place Your Order.
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Pick up from Amazon Locker or Amazon Hub

Example of a new Amazon Hub

As with any Amazon order, you’ll receive an email verifying your purchase. Included in that email is another entry that goes something like this “Your order will be delivered to the Amazon Locker location you selected. When it arrives, you’ll be sent an email with a pickup code and instructions on how to retrieve your package. A pick-up code will be sent for each parcel delivered to the Locker.” What it doesn’t say is that you have three days to retrieve your package or it’s returned to Amazon, so keep a close eye out for future correspondences.

Once that email arrives, follow the instructions to retrieve your package. Generally, the process goes like this:

  1. Click the link in the email to get directions to the locker location.
  2. Make a note of the code; you’ll need it to open the locker. This code may also come via SMS if you’ve signed up for this.
  3. Drive to the locker location and locate the yellow Amazon locker area.
  4. Use the kiosk to type the code you received and any other required information.
  5. The locker that contains your package will pop out. O​pen it to retrieve your package. 
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Amazon Locker Limitations and Requirements

Screenshot of Amazon Locker locations.

There are a few things to be aware of when using Amazon Locker and Amazon Hub. The first is that Amazon Locker locations are expanding quickly, so even if you don't have a locker near you right now, check the map again in a month. There might be a locker near you then. 

Additionally, when ordering the item must:

  • Weigh less than 20 lbs
  • Be smaller than 19 x 12 x 14 inches
  • Be sold or fulfilled by Amazon.com
  • Be valued at less than $5,000
  • Contain no hazardous materials
  • Not be a Subscribe & Save item
  • Not contain items shipping from other countries
  • Not contain items for Release-Date Delivery

Regarding the cost, delivery, and returns:

  • There is no fee for using an Amazon Locker but Standard Shipping and FREE shipping may be unavailable at some Amazon Locker locations.
  • Same-Day Delivery and One-Day Shipping are available in select areas only.
  • If the Amazon Locker location is full it will appear grayed out on the Amazon Location map. You won’t be able to ship there during checkout.
  • You can return an item to an Amazon Locker location. The code you’ll need to open the locker will become available when you print the return slip.
  • Your items will be in their own locker. No one else’s items will be in that locker. 
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