How to Fix It When Alexa Won't Connect to Wi-Fi

Echo Dot or other device not working? Try these tips

Illustration of a person entering a dark room with an Alexa device not connected

Lifewire / Jo Zhou

There's no single reason why Alexa won't connect to Wi-Fi. Wi-Fi networks are fickle, often depending on environmental factors to work properly. Sometimes the router needs a simple restart. Other times the problem is more complicated. These troubleshooting tips can help you get your Echo Dot and other Alexa-enabled devices back online and taking commands.

How to Fix It When Alexa Is Not Connecting to the Internet

These issues and potential fixes refer to first- and second-generation Alexa devices. They do not cover third-generation Alexa products (released in October 2019).

  1. Restart the modem and router. Manually restart both the modem and wireless router, wait five minutes, then connect Alexa to Wi-Fi. Connectivity problems can sometimes be caused by network hardware, rather than the devices that connect to the network.

  2. Restart the Alexa-enabled device. Power off the Echo or Alexa-enabled device, turn it back on, then connect to Wi-Fi again. Sometimes a physical reboot of an Alexa-enabled device can fix the problem.

  3. Confirm that the Wi-Fi password is correct. Find another device on your Wi-Fi network, disconnect it, then reconnect using the same password you use to connect Alexa. If the other device recognizes the Wi-Fi network but cannot connect using the same password, then the password you used for the Alexa device is incorrect.

    This is a common issue because a Wi-Fi device doesn't state that it can't connect because of an incorrect password.

  4. Move the Alexa device closer to the wireless router. Relocate the Alexa device closer to the wireless router and connect again. Wi-Fi signals cannot travel long distances without degrading. It may be that your Alexa-enabled device can't connect to a Wi-Fi network because it's out of range.

  5. Move the Alexa device away from possible interference. Make sure there aren't any physical barriers between the router and the Alexa device. Brick walls, concrete walls, and reinforced doors can block Wi-Fi signals. Also remove or turn off devices that can interfere with the signal, like FM radios and baby monitors.

  6. Reset the Alexa device to factory settings. When all else fails, resetting the device to its default state can fix Wi-Fi connectivity problems.

    To reset a second-generation (newer) Amazon Echo device to factory settings, press and hold the Microphone Off and Volume Down buttons until the light ring turns orange, then turns blue. When you release the buttons, the light turns off and on. When the light turns orange, the Echo is back to its factory settings and ready to begin setup using the Alexa app. Follow the setup process and connect to a Wi-Fi network.

    If the device doesn't have volume buttons but has a volume ring on the top of the device, it is a first-generation device.

    To reset a first-generation (older) Amazon Echo device to factory settings, press the Reset button (located on the bottom of the device) with a paperclip or other thin object until the light ring on the top of the Echo turns orange, then blue. When you release the button, the light ring turns off and on. When the light turns orange, the Echo is back to its factory settings and is ready to set up using the Alexa app. Follow the setup process, then connect to your Wi-Fi network.

    For other Alexa-enabled devices, refer to the product manual for instructions on how to perform a hard reset.

  7. Contact technical support. If you're unable to connect after completing the above suggestions, contact the device manufacturer or your internet service provider.