How to Fix It When Alexa Won't Connect to Wi-Fi

Echo Dot or other device not working? Try these tips

It's not always clear why Alexa won't connect to Wi-Fi. Sometimes the router needs a restart. Other times it's simply a matter of the Wi-Fi signal being blocked by a physical object. These troubleshooting tips will help you get your Echo Dot or Alexa-enabled devices back online and taking your commands.

Illustration of a person entering a dark room with an Alexa device not connected
Lifewire / Jo Zhou

How to Fix It When Alexa Is Not Connecting to the Internet

Follow these steps to get Alex up and running again.

  1. Restart the modem and router. Manually restart both the modem and wireless router, wait five minutes, then connect Alexa to Wi-Fi. Connectivity problems can sometimes be caused by network hardware, rather than the devices that connect to the network.

  2. Restart the Alexa-enabled device. Power off the Echo or Alexa-enabled device, turn it back on, then connect to Wi-Fi again. Sometimes a physical reboot of an Alexa-enabled device can fix the problem.

  3. Confirm that the Wi-Fi password is correct. Find another device on your Wi-Fi network, disconnect it, then reconnect it using the same password you use to connect Alexa. If the other device recognizes the Wi-Fi network but cannot connect using the same password, then the password you're using for your Alexa device is likely incorrect.

    This is a common issue because Wi-Fi devices don't state the reason why they cannot connect to a network.

  4. Move the Alexa device closer to the wireless router. Relocate the Alexa device closer to the wireless router and connect again. Wi-Fi signals cannot travel long distances without degrading. It may be that your Alexa-enabled device cannot connect to a Wi-Fi network because it's simply out of range.

  5. Move the Alexa device away from possible interference. Make sure there aren't any physical barriers between the router and the Alexa device. Brick walls, concrete walls, and reinforced doors can block Wi-Fi signals. Also remove or turn off devices that can interfere with the signal, like FM radios or baby monitors.

  6. Reset the Alexa device to factory settings. When all else fails, resetting the device to its factory settings can sometimes fix Wi-Fi problems.

    The instructions for resetting an Amazon Echo Dot depend on the generation of the device.

    Third-generation Echo Dots have a fabric speaker wrapped around the sides of the device with four control buttons on top. Second-generation Dots have a non-fabric speaker and four control buttons on the top of the device. First-generation Dots have only two buttons on top.

    To reset a third-generation (newest) Amazon Echo Dot to factory settings, press and hold the Action button for 25 seconds. The light ring will blink orange and then turn off. A few moments will pass before the light turns blue and then orange, indicating setup mode. Now you are ready to begin the setup process using the Alexa app. Follow the setup process and once again try to connect to a Wi-Fi network.

    To reset a second-generation Amazon Echo Dot, press and hold the Microphone Off and Volume Down buttons until the light ring turns orange then blue. When you release the buttons, the light turns off and on. When the light turns orange, the Echo is back to its factory settings.

    To reset a first-generation Amazon Echo Dot to factory settings, press the Reset button (located on the bottom of the device) with a paperclip or other thin object until the light ring on the top of the Echo Dot turns orange, then blue. When you release the button, the light ring turns off and on. When the light turns orange, the Echo is back to its factory settings.

    The instructions for resetting an Amazon Echo also depend on the generation of the device.

    Second-generation Echos have a fabric speaker wrapped around the sides of the device. First-generation Echos do not.

    To reset a second-generation (newest) Amazon Echo, press and hold the Microphone off and Volume down buttons at the same time until the light ring turns orange (about 20 seconds). The light ring will turn blue, then turn off and on again. Once the light turns orange it is in setup mode. Open the Alexa app on your mobile device and follow the instructions to connect to your Wi-Fi network.

    To reset a first-generation Amazon Echo, press the Reset button (located on the bottom of the device) with a paperclip or other thin object until the light ring on the top of the Echo Dot turns orange, and then blue (about 5 seconds). The light ring will turn blue, then turn off and on again. Once the light turns orange it is in setup mode.

    To reset other Amazon Echo devices, like the Echo Sub or Echo Plus, follow Amazon's instructions.

  7. Contact technical support. If you're unable to connect your Alexa device after completing the above instructions, contact Amazon or your internet service provider.